Use the conversation workspace

Review locally stored conversation records with guest, stay, and property context.

Last updated July 16, 2026

Open Inbox and select a conversation record.

Review the guest and reservation context before drafting a reply.

Confirm whether the source channel is actually activated for this workspace.

Add an internal note for teammates when needed.

Do not treat the early-access workspace as live OTA messaging until the channel activation is verified.

Before you move on

Confirm the change with a representative property or sample workflow before applying it more broadly.

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