Plan future guest-message rules

Define arrival and departure message rules without assuming external delivery is active.

Last updated July 16, 2026

Choose a reliable reservation event for the proposed rule.

Select the eligible properties or template group.

Write the message using verified property fields.

Document exceptions and an approval owner.

Confirm channel activation and outbound delivery testing before enabling production use.

Before you move on

Confirm the change with a representative property or sample workflow before applying it more broadly.

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