Report a Welcome pilot playback issue
Collect the evidence needed when an approved pilot player is unavailable.
Last updated July 16, 20261
Confirm this property is enrolled in the controlled Welcome device pilot.
2
Record the TV, player, power, input, and network state without exposing credentials.
3
Capture the observed screen and the approximate time.
4
Follow the recovery steps supplied with that pilot deployment.
5
Contact support with the property, approved device identifier, and evidence if the issue continues.
Before you move on
Confirm the change with a representative property or sample workflow before applying it more broadly.
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